Frequently Asked Questions

No. We first confirm vehicle availability and then send you a payment link by email. Your booking is confirmed once the payment is completed.

Yes. Message us on WhatsApp in whatever language you are comfortable with, for example Korean, Chinese, Spanish, French or German, and we will reply in that language. Booking pages and documents are in English.

Two days (48 hours). Online requests must be submitted at least 24 hours before pick-up. For pick-up within 24 hours, message us on WhatsApp and we will check what is possible.

By credit or debit card through a secure Stripe payment link. We do not take cash for international bookings. Tolls, fuel adjustments and other post-rental charges are settled from the security deposit after the return.

The deposit is a card pre-authorisation, ¥50,000 for 5-seat classes and ¥100,000 for 7-seat classes and above. Because international card holds are only guaranteed for about 7 days, we send the deposit link within three days before your pick-up. The hold is released after the car is returned and post-rental charges are settled.

Yes. Before payment cancellation is free. After payment, a cancellation fee may apply depending on timing (capped at ¥6,600 in regular season and ¥7,700 in peak season if you cancel 72 hours or more before pick-up). Within 72 hours, up to the full basic rental fee may be charged. See Cancellation & Changes for details.

Yes, subject to availability. Contact us before pick-up and we will recalculate the price. If the new amount is higher we send an additional payment link; if lower, the refund depends on timing and preparation status.

Yes. You need your original US state licence, your passport, and an International Driving Permit (IDP) issued under the 1949 Geneva Convention by AAA or AATA. The IDP is valid for one year from its issue date, and in Japan it must be used within one year of your arrival.

Licence holders from Switzerland, Germany, France, Belgium, Monaco and Taiwan can drive with their original licence plus an official Japanese translation (from the JAF or their embassy or consulate). Everyone else needs a 1949 Geneva Convention IDP together with the original licence.

No. Japan only recognises IDPs issued under the 1949 Geneva Convention. A Vienna-format IDP, a digital IDP, or a mainland China licence cannot be used for self-drive rental in Japan.

Yes. The condition means corrective lenses of any kind, so contact lenses satisfy it. Please have your glasses or contacts with you whenever you drive.

Yes, at no extra charge. Every driver must be registered before pick-up and upload passport, licence and IDP (or translation) in the pre-check-in. Unregistered drivers are not covered by insurance and may not drive the car.

Yes. We deliver to and collect from Haneda Airport for ¥4,500 per one-way. Tell us your flight number; we park the car in the airport car park and send you the parking location and key-box code before you land, so you can pick it up yourself without waiting for staff.

Yes, for ¥4,500 per one-way. If the hotel has guest parking we use it; otherwise we park in the nearest paid car park and cover the overnight parking fee ourselves. You receive the location and the key-box code on the day, and can take the car at any time, even early in the morning (an off-hours fee applies before 08:00 or after 20:00).

Message us on WhatsApp as soon as you know. Because the car is already parked at the airport with a key box, a delay of a few hours usually needs no change at all. For long delays we adjust the handover plan with you.

No. This is a self-drive rental service only. We deliver the car; we do not provide a driver.

Yes. From December 1 to March 31 all our cars are fitted with winter tyres (¥1,100 per day). Around Mt. Fuji, Hakone and the mountain roads of Yamanashi and Nagano, some sections are closed to cars without winter tyres when it snows, and police check at the roadside.

Yes. Our 10-seater Toyota Hiace Wagon (10 seats including the driver) is classified as an ordinary passenger vehicle in Japan, so an ordinary car licence with a valid 1949 Geneva Convention IDP is sufficient. No bus or special licence is needed.

Every car comes with an ETC toll card, so you drive through the purple ETC lanes without stopping. Tolls are added up after the rental and settled from your deposit.

Contact us before the contracted return time. Unauthorised late return may result in extra rental fees and a Non-Operation Charge because the next customer may be waiting for the car.

Stop safely, help anyone injured, call the police (110), then contact us on WhatsApp. Never settle privately. Basic insurance is included and the required CDW/NOC cover limits your liability, but insurance does not apply to unregistered drivers, drink-driving or unreported accidents.